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info@trullocasarosa.it   +393288472809

Terms and conditions of Service

dog friendly hotels Martina Franca

Availability and Reservations

  • Minimum stay is 3 nights.
  • To request the availability of rooms you can use the availability request form of our website, alternatively you can write directly to info@trullocasarosa.it, specifying the check in and check out dates and the number of guests, specifying adults and children. We also require the ages of any children.
  • After receiving the request, we reply within 24 hours with an e-mail notification of availability of rooms in which we specify the conditions of stay, prices and payment methods. We reply also in case of lack of availability.
  • To confirm the booking we require the complete list of guests (adults and children), a telephone contact (preferably a mobile phone) and the advance payment of a deposit equal to 30% of the total cost of the stay
  • The room is considered confirmed only upon receipt of the aforementioned deposit. Our confirmation will be sent by email.
  • Check-in is from 15:30, check-out by 11.00
  • It is a legal requirement for each guest (adult and minor) to present a valid identification document upon arrival. We are afraid that guests cannot be admitted without such document.

Prices and payment methods

  • Prices are per person per night, and include breakfast.
  • The price of the stay is the one that we communicate in the booking acceptance email.
  • Each booking is considered confirmed only upon receipt of the deposit of 30% of the total amount no later than 8 weeks from the date of arrival.
  • The final balance must be paid 4 weeks before the arrival date.
  • All payments must be made by bank transfer. The bank details will be provided via email after receiving confirmation from the guest that they want to proceed with the booking.
  • We do not accept credit cards.

Cancellations

  • The cancellation or reduction of the stay must be communicated as soon as possible by email to info@trullocasarosa.it
  • It is possible to cancel or reduce your reservation without penalty up to 20 days from the date of arrival.
  • For cancellations between 20 and 7 days from the date of arrival a penalty of 10% of the cost of the stay or the cost of one night will be applied (whichever is lesser).
  • For cancellations within 7 days from the date of arrival, the cost of the first night will be retained.
  • In case of ‘no-show’ or 24hr cancellation before arrival the deposit of 30% or the cost of the first night (whichever is higher) will be retained, or the whole amount in case of high season or high demand periods.
  • If the guest arrives and requests to reduce the stay, it will be required to pay the entire stay confirmed.

We would like to inform our guests that at present we are closed for our Winter break and that we will re-open on 31/03/2023. Thank you,
Rossella & Gavin

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